Citizen Services Portal

The visual editor enables you to design the full service lifecycle:

Request registration → Document verification → Staff processing → Decision → Citizen notification → Storage in the system.

Each process can be easily adapted to new regulations and legal requirements without rewriting the entire system.

• Citizen self-service account (web + mobile app)
• Multilingual interface support
• Integration with self-service kiosks and call centers

All requests flow into a unified registry with automatic data validation.

• Automatic document validation
• Connections to government registries (tax, civil registry, migration, etc.)
• KYC/AML support for financial and migration services

This ensures regulatory compliance and reduces bureaucratic errors.

• REST/SOAP APIs for connecting to government registries
• Support for direct integrations with ministries of interior, tax authorities, and registration systems
• Configurable interagency data exchange

This shortens processing time and eliminates data duplication.

• Push, SMS, and email notifications about application status
• Integration with chatbots for quick responses
• Built-in feedback and survey modules

Citizens always know the current status of their requests.

• Automatic writing of data into departmental systems
• API support for analytics and BI tools
• Integration with payment services (fees and taxes)

This provides end-to-end automation with no manual operations.

Built-in dashboards allow you to track:

• The number of submitted applications by type
• The average processing time
• Bottlenecks and workload spikes across agencies
• Citizen satisfaction via feedback

This helps the government improve service quality and transparency.

Government bodies that implement a low-code Citizen Services Portal achieve: